Frequently Asked Questions
Thousands of students each year turn to Essays-Lab.com for assistance with their academic writing assignments. We are known throughout the world as a completely reliable, honest writing service that puts our customers first at all times. With our 24-hour a day customer service, customers can receive the assistance and information that they need at any hour of the day or night, 365 days a year. We want to be your online writing service! Please sign up for your free account today!
Yes, Essays-Lab.com is an officially registered business that abides fully by US laws.
Essays-Lab.com serves a wide range of English speaking international students from virtually every country in the world. More and more universities across the globe are requiring students to learn some degree of English. Our services are particularly helpful for those students that speak English as a second language.
First, and unlike many of our competitors, Essays-Lab.com is a legitimate business. We are dedicated to delivering the highest possible quality writing to our customers at prices they can afford. Most writing services offer poor or non-existent customer service. Essays-Lab.com offers customer service around the clock, 365 days a year. Our customers are also protected by full money back guarantees, an almost unheard of practice in the writing industry.
All writers that work for Essays-Lab.com have graduate level college degrees, at least 5 years of experience and complete dedication to providing our customers with the best possible writing.
Yes, indeed! Essays-Lab.com offers many different types of discounts for our products and services!
Absolutely! We have professional research assistants that have access to a huge databank. They supply our writers with the latest, most pertinent data, which is used to write our customer’s papers.
Can I make changes to the order requirements before it is completed if my school or college tutor changes the instructions?
Yes, our customers can change the details of their orders. In certain cases, such as ordering additional pages or setting a different urgency deadline, there may be an additional charge.
Our customer service team continually posts progress updates of each customer’s order in his/her personal area of our website.
We are one of the few online writing services that allow direct communication between client and writer. We feel that this helps our writers create the exact papers that our customers want.
No, you do not. We never tack on additional or hidden fees. We keep our customers fully informed about all charges before they pay for anything.
Since our service originally opened, we have never returned a paper to any client past its deadline. In fact, we guarantee that we will not be late today!
We use some of the best anti-plagiarism software in the industry to ensure that no paper sold by our custom writing company is ever plagiarized.
Making our customers happy is our #1 priority. Therefore, we offer unconditional money back guarantees that if any customer is not happy with the products or services that we offer, we will issue a refund.
I have a part of my assignment that is already completed. I cannot finish it, though, so can you help me with it?
Sure, our writers can assist you not only with papers written from scratch but also with papers that you have started working on but cannot complete. Should you have any further questions, feel free to contact our customer support team via live chat or email.
Our company is well-known among clients from all over the world due to the fact that our writers can work under stressful conditions and cope with pressing deadlines. So, no matter how tight the deadline is, you are welcome to contact us for help and get top-quality assignments.
Our custom writing service is confidential. We guarantee privacy of all personal and contact information that you share with us. None of your personal data will ever be disclosed to the third parties.
We have a flexible pricing policy, which means that the total order price depends on a variety of factors, such as the paper type, topic, complexity level, deadline, and others. If you want to find out the exact order price before placing the order online, keep in mind that you can do it via online calculator or ask customer support agents calculate the price for you.
Sure, you can first check with our customer support agents whether we have writers who can cope with your assignment. Just forward us paper details via email, and we will double-check the instructions for you.
You can additionally request the draft option, which is an extra-paid service. The draft will be delivered to you after 50% of the deadline expires.
I would like a specific writer to complete the order for me. Can I choose him/ her when placing my order?
If you want to select a certain writer to work on your paper, you need to order the preferred writer option additionally. It costs 15% extra, and this money will be sent personally to the writer as a bonus. To indicate who your preferred writer is, you need to find his/ her ID and insert it into the corresponding field.
If you cannot succeed in placing the order because the website is freezing, double-check the files you have attached. They may cause these glitches due to their large size. Instead of uploading files into the order placement form, try forwarding them to the customer support agents via email.
Definitely. Our writers can provide not only assistance with regular writing assignments, such as essays, research papers or case studies. They can also assist clients with online tests, exams, quizzes, and multiple choice tests among others. What you need to do is provide all the important details about your assignment, add instructions and materials, and wait till a writer accepts your order. If the test should be done online, remember to provide your credentials to the website, specify information about when exactly the test starts, as well as indicate your time zone.
Unfortunately, we do not specify in providing coding services. When it comes to programming or IT-related tasks, we cannot be of any help to you.
Our company administration does its best to find the writer within the shortest terms. However, it depends on the order instructions and deadline whether we manage to find a writer within a few minutes or hours.
You can keep track of the writing process manually. First, according to the company’s policy, a writer starts work on the paper as soon as the client verifies the payment. As such, you can monitor the writing process by checking out the status, where new will change to processing. When the order is completed, the order status will be changed to “Sent”. Second, you can direct message your writer and inquire about the writing procedure.
According to the company’s policy, clients are responsible for providing all the necessary materials for order completion. Writers are not viable for buying any books or journals.
Sure, any personal information in your account can be changed on your own individually when you press the “Edit Profile” button. Just do not forget to save the updates.
I need my paper to be revised, but the free revision period has already expired. Can I still send my paper for revision?
Surely, you can send your paper for revision, but this time the option will be paid. Just place a new order with us and pick “Revision” as the order type.
Completed papers are uploaded into the system, and you can then download them from your personal account. Besides, you get notified via email about the paper completion, and you may even get a direct link for quick download.
I got notified that my order will be refunded. How much time should I wait till I receive my money back?
On average, it takes from three to five workdays to successfully go through the money reimbursement process. In some cases, it also depends on your bank and card.
Essays-lab.com is a legal research service that assists customers in their academic work. We aim to help students strive through their studies by selling copyright material. You buy research projects from the authors directly as if you bought a book. Yet, this “book” becomes your property, and you are free to do whatever you wish with it. The materials we send to you are always authentic and never copied from other sources. We do not tolerate plagiarism.
You have to fill out an order form when you place an order. If you have any files to send to the writer to better understand the task, you may attach the files in the corresponding field. If your materials are too extensive, you may send them to the Quality Support agents directly via email. Check all the information on the website or contact the company representatives via Live Chat, and they will direct you on what to do.
We do not deliver copy-pasted material. We have been working for many years already and our reputation is important to us. We guarantee that the paper you will get is written particularly for you. Our writers follow your instructions and deliver papers that fit your instructions precisely. Thus, no prewritten materials are ever used for your papers.
If you need immediate assistance, you may turn to our agents via Live Chat, and they will help you place an order with several hours deadline. We work 24 hours a day 365 days a year to ensure that you can turn to us any time when you need help.
Communication between the company and the clients can take place over the phone, via live chat, or by email. We can address your questions immediately; just the form of communication you prefer. We always try to ensure that you can easily deliver us your questions and get a response fast.
Writing is a creative process, and sometimes our writers may not express their positions in a proper way. You have 48 hours to check the paper and return it to your writer with the revision request. Send a message with the revision comment and ask the writer to make the changes. Make sure that your revision comment does not request any new information as in this case you will have to pay additionally for adding new data to your paper.
The system will not allow you to change the deadline because the price of the order directly depends on the time of paper delivery. Contact our support agents, and they will help you change the deadline and will send you a payment receipt.
The writing department starts searching for a writer for you when you place the order on the website. As soon as the writer is assigned, you can communicate directly with them. The paper is delivered to you within your deadline. You just have to download it from your account.
We do not guarantee any grades. However, we can guarantee that the paper will be written within your instructions and will be of top quality.
We can guarantee that your paper will be proofread if you buy VIP services. This option allows you to choose the “Get order proofread by editor” tick and get a perfect paper.