Frequently Asked Questions
Thousands of students each year turn to Essays-Lab.com for assistance with their academic writing assignments. We are known throughout the world as a completely reliable, honest writing service that puts our customers first at all times. With our 24-hour a day customer service, customers can receive the assistance and information that they need at any hour of the day or night, 365 days a year. We want to be your online writing service! Please sign up for your free account today!
Yes, Essays-Lab.com is an officially registered business that abides fully by US laws.
Essays-Lab.com serves a wide range of English speaking international students from virtually every country in the world. More and more universities across the globe are requiring students to learn some degree of English. Our services are particularly helpful for those students that speak English as a second language.
First, and unlike many of our competitors, Essays-Lab.com is a legitimate business. We are dedicated to delivering the highest possible quality writing to our customers at prices they can afford. Most writing services offer poor or non-existent customer service. Essays-Lab.com offers customer service around the clock, 365 days a year. Our customers are also protected by full money back guarantees, an almost unheard of practice in the writing industry.
All writers that work for Essays-Lab.com have graduate level college degrees, at least 5 years of experience and complete dedication to providing our customers with the best possible writing.
Yes, indeed! Essays-Lab.com offers many different types of discounts for our products and services!
Absolutely! We have professional research assistants that have access to a huge databank. They supply our writers with the latest, most pertinent data, which is used to write our customer’s papers.
Can I make changes to the order requirements before it is completed if my school or college tutor changes the instructions?
Yes, our customers can change the details of their orders. In certain cases, such as ordering additional pages or setting a different urgency deadline, there may be an additional charge.
Our customer service team continually posts progress updates of each customer’s order in his/her personal area of our website.
We are one of the few online writing services that allow direct communication between client and writer. We feel that this helps our writers create the exact papers that our customers want.
No, you do not. We never tack on additional or hidden fees. We keep our customers fully informed about all charges before they pay for anything.
Since our service originally opened, we have never returned a paper to any client past its deadline. In fact, we guarantee that we will not be late today!
We use some of the best anti-plagiarism software in the industry to ensure that no paper sold by our custom writing company is ever plagiarized.
Making our customers happy is our #1 priority. Therefore, we offer unconditional money back guarantees that if any customer is not happy with the products or services that we offer, we will issue a refund.
I have a part of my assignment that is already completed. I cannot finish it, though, so can you help me with it?
Sure, our writers can assist you not only with papers written from scratch but also with papers that you have started working on but cannot complete. Should you have any further questions, feel free to contact our customer support team via live chat or email.
Our company is well-known among clients from all over the world due to the fact that our writers can work under stressful conditions and cope with pressing deadlines. So, no matter how tight the deadline is, you are welcome to contact us for help and get top-quality assignments.
Our custom writing service is confidential. We guarantee privacy of all personal and contact information that you share with us. None of your personal data will ever be disclosed to the third parties.
We have a flexible pricing policy, which means that the total order price depends on a variety of factors, such as the paper type, topic, complexity level, deadline, and others. If you want to find out the exact order price before placing the order online, keep in mind that you can do it via online calculator or ask customer support agents calculate the price for you.
Sure, you can first check with our customer support agents whether we have writers who can cope with your assignment. Just forward us paper details via email, and we will double-check the instructions for you.
You can additionally request the draft option, which is an extra-paid service. The draft will be delivered to you after 50% of the deadline expires.
I would like a specific writer to complete the order for me. Can I choose him/ her when placing my order?
If you want to select a certain writer to work on your paper, you need to order the preferred writer option additionally. It costs 15% extra, and this money will be sent personally to the writer as a bonus. To indicate who your preferred writer is, you need to find his/ her ID and insert it into the corresponding field.
If you cannot succeed in placing the order because the website is freezing, double-check the files you have attached. They may cause these glitches due to their large size. Instead of uploading files into the order placement form, try forwarding them to the customer support agents via email.
Definitely. Our writers can provide not only assistance with regular writing assignments, such as essays, research papers or case studies. They can also assist clients with online tests, exams, quizzes, and multiple choice tests among others. What you need to do is provide all the important details about your assignment, add instructions and materials, and wait till a writer accepts your order. If the test should be done online, remember to provide your credentials to the website, specify information about when exactly the test starts, as well as indicate your time zone.
Unfortunately, we do not specify in providing coding services. When it comes to programming or IT-related tasks, we cannot be of any help to you.
Our company administration does its best to find the writer within the shortest terms. However, it depends on the order instructions and deadline whether we manage to find a writer within a few minutes or hours.
You can keep track of the writing process manually. First, according to the company’s policy, a writer starts work on the paper as soon as the client verifies the payment. As such, you can monitor the writing process by checking out the status, where new will change to processing. When the order is completed, the order status will be changed to “Sent”. Second, you can direct message your writer and inquire about the writing procedure.
According to the company’s policy, clients are responsible for providing all the necessary materials for order completion. Writers are not viable for buying any books or journals.
Sure, any personal information in your account can be changed on your own individually when you press the “Edit Profile” button. Just do not forget to save the updates.
I need my paper to be revised, but the free revision period has already expired. Can I still send my paper for revision?
Surely, you can send your paper for revision, but this time the option will be paid. Just place a new order with us and pick “Revision” as the order type.
Completed papers are uploaded into the system, and you can then download them from your personal account. Besides, you get notified via email about the paper completion, and you may even get a direct link for quick download.
I got notified that my order will be refunded. How much time should I wait till I receive my money back?
On average, it takes from three to five workdays to successfully go through the money reimbursement process. In some cases, it also depends on your bank and card.